Human Resources Challenges and Opportunities in China: A Case from the Hospitality Industry
نویسندگان
چکیده
The purpose of this study is to underline some of the distinctive practices of the hospitality industry in China. Particularly, we have interviewed several industry experts in luxury hotel properties in China and the USA and have compared their human resources practices. We found that luxury hotels that want to achieve international levels of service must invest more time in hiring and training their Chinese employees. Chinese employees are hired based on personality, and are found to be lacking a service mentality. Cultural and institutional differences in human resources account for the differences that exist between Chinese employees in the hospitality industry in the USA and China.
منابع مشابه
Organizational citizenship behavior in hospitality industry: Bridging challenges, benefits and contribution
In describing the behavior of employees, classified organizational citizenship behavior is applied and has been named as a "good member". In the working climate, the substance of building organizational citizenship behavior could not distinguish from the existing commitment within employees. The challenges and contribution of organizational citizenship behavior are to be a driving force in the ...
متن کاملThe Challenges of the Performance Evaluation System and Effectiveness of Human Resources Management Practices (Case Study: Iran\'s Petrochemical Industry)
The main objective of the present survey is to conduct a comparative analysis of the challenges of the performance evaluation system in two private and public sectors and their impact on effectiveness of human resources management practices. This survey was conducted using the field-descriptive method. The historical study method was used to collect theoretical subjects and the field study meth...
متن کاملEssential Drugs Production in Brazil, Russia, India, China and South Africa (BRICS): Opportunities and Challenges
The objective of this work is to elucidate various essential drugs in the Brazil, Russia, India, China and South Africa (BRICS) countries. It discusses the opportunities and challenges of the existing biotech infrastructure and the production of drugs and vaccines in member states of the BRICS. This research is based on a systematic literature review between the years 2000 and 2014 of documents...
متن کاملIdentifying the challenges and opportunities of organizational development in the oil industry through technology
The purpose of this study was to identifying the challenges and opportunities of organizational development in the oil industry through technology. This research was from a type qualitative research. The statistical population of the study included managers and employees in the oil industry. Semi-structured interviews were conducted using targeted snowball sampling method, 13 managers and emplo...
متن کاملMobile HCI and Hospitality
We present the hospitality industry as a special retail environment that could have a great benefit from effective use of mobile technology. In this context, we discuss opportunities and challenges for the design of mobile hospitality applications. We illustrate these issues by presenting an example application that provides digital concierge services augmented with a social network to hotel gu...
متن کامل